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This review is from: Softride 25219 QuietRide Hitch Pin (Automotive)
I also had the same problem. I checked the lock before I left the house and it was secure.. meaning I tugged on it and it would not budge. I did this because I read the "Missing in Action" post. When I got home the lock was gone....I plan to contact someone as this should not happen...
Update.... I am raising my rating due to Softride's customer service. I emailed Softride and they are sending me out a new lock. I called and spoke to Jeff per his email, and he stated that is important to install the lock on the pin before tightening the bolt....helps ensure the lock seats right. I will follow this sequence of steps and see if helps.
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This review is from: Softride 25219 QuietRide Hitch Pin (Automotive)
I secured the pin and lock very easily and it seemed like it was all set. I drove about 3 hours and checked it and it was fine. I drove another 3 hours and the lock piece was gone. So be very very very carefull when you put on the lock. I was very carefull and I was 100% sure it was on correctly. So check it several times to make sure it is definitely secure. The pin alone will still keep your item attached so there is no safety issue.
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This review is from: Softride 25219 QuietRide Hitch Pin (Automotive)
I had a bumper hitch before so I never experienced the "clanking" or "yanking" of a regular hitch system. After about 4 trips dealing with the clanking & yanking and stopping to double check that everything was okay, I had had enough. After doing a couple hours of online research I decided on the Softride 25219 QuietRide Hitch Pin. The price was reasonable and the comments I read lead me to this choice. The installation was quick & simple. The results were as advertized. I no longer have the clanking and no longer feel the yanking. Quit looking and buy this product.
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